Member Reward Terms & Conditions
Last updated: July 2026
1. Introduction
Member Rewards is operated by The Depa_ture Club Ltd (Company No. 17254849).
These terms explain how the Member Rewards programme works and the conditions for taking part.
By becoming a member of The Depa_ture Club, you agree to these terms.
2. Eligibility
Member Rewards is open to UK residents aged 18 and over.
No purchase is necessary to enter Member Rewards.
All eligible members with an active account are automatically entered into each seasonal Member Rewards.
Each eligible member will receive one entry per season.
Members must have an active account at the time the draw takes place and when the reward is issued.
3. How Member Rewards works
Member Rewards runs seasonal throughout the year.
Each season, one eligible member will be selected at random to receive a £25 flight gift card.
Seasons include:
Summer Holiday — member announced 1 August
Autumn Escape — member announced 1 November
Winter Getaway — member announced 1 February
Spring Adventure — member announced 1 May
4. Reward
Each season a member will receive a £25 flight gift card.
The flight voucher will be selected by The Depa_ture Club and sent to the winner using the email address linked to their Member account, unless otherwise agreed.
Flight vouchers are non-transferable, cannot be exchanged for cash or an alternative reward, and are subject to the terms and conditions of the issuing provider.
The flight gift card will be issued in GBP (British Pounds Sterling).
We reserve the right to substitute the flight gift card with another flight gift card or voucher of equal or greater value if circumstances outside our reasonable control make this necessary.
5. Winner selection and contact
Member will be selected at random from all eligible members.
Member will be contacted using the email address linked to their Member account.
To claim their reward, the member must reply using the same email address linked to their account.
The member may be asked to provide their full name and any other information reasonably required to enable us to issue the flight gift card. The member may be asked to provide their full legal name exactly as it appears on their passport, where required to issue the flight gift card.
Members are responsible for checking the email address linked to their account, including any spam, junk or filtered folders. We are not responsible for a member failing to receive, view or respond to a notification due to email filtering, incorrect account details or other circumstances outside of our reasonable control. Members must respond within 5 days of being contacted.
If a member cannot be contacted, does not respond within the required timeframe, or is unable to provide the information reasonably required to issue the flight gift card or complete any required verification, we reserve the right to select an alternative member. Alternative member will be selected entirely at random from the original pool of eligible entries using the same random selection process. The original member will have no further claim to the reward.
Once confirmation has been received, the flight gift card will be arranged and delivered electronically by email.
The member is responsible for ensuring that the information they provide is accurate. The Depa_ture Club is not responsible for delays or issues arising from incorrect information supplied by the member or for any restrictions or conditions imposed by the gift card provider.
6. Active membership
Members must remain active members at the time of the draw and when the reward is issued.
If a member has cancelled their account before the reward is issued, they will no longer be eligible to receive that reward.
7. Repeat winners
Members may win more than once. Each seasonal reward period is treated separately, and all eligible members will be included in each reward selection.
8. Personal information
Personal information provided for the purpose of administering Member Rewards, including winner verification and issuing the flight gift card, will be handled in accordance with our Privacy Policy.
9. Publicity
We may announce the first initial and surname of the recipient (for example, J. Smith) on the Member Rewards page, in newsletters and on our official social media channels to celebrate the reward and promote Member Rewards.
We may also invite recipients to share their experience or be featured in marketing content. If you would prefer not to have your details published, please let us know.
Participation in marketing content is entirely optional and is not required to receive a reward.
10. Changes to Member Rewards
We may update, pause, or modify Member Rewards at any time. This includes changing reward values, reward dates or the structure of the programme.
Any changes will be communicated through our website or member communications.
11. Company information
This programme is operated by:
The Depa_ture Club Ltd
Company Number: 17254849
Registered office:
1 Nursery Close, Enfield, EN3 5JZ